RETURN & REFUND POLICY
Applicable to all I’M THAT GUY products
At I’M THAT GUY, we are committed to ensuring the highest level of satisfaction. Please review our policy below to ensure a seamless experience:
1. Eligibility Criteria
To be eligible for a return or exchange, your item must meet the following conditions:
Condition: The item must be unworn, unwashed, and in its original condition.
Packaging: All original tags, labels, and packaging must be intact.
Proof of Purchase: A valid receipt or order confirmation is required.
Unboxing Video: For claims regarding defects or missing items, a clear unboxing video is mandatory.
2. Timeframes
3. Return & Exchange Categories
| | |
| Full Refund or Replacement | |
| Exchange for correct item | |
| Exchange for same/higher value | Customer's Responsibility |
4. Step-by-Step Process
Request: Contact our Support via Email or Hotline with your Order ID and unboxing video/photos.
Verification: Our team will review and respond within 24 business hours.
Shipping: Once approved, please ship the item back to our designated warehouse.
Completion: We will process your exchange or refund within 3-5 business days after inspection.
5. Non-Returnable Items
The following cases are NOT eligible for return or refund:
Items purchased during Clearance Sales, Flash Sales, or specialized promotions.
Damage caused by improper care (e.g., machine washing, exposure to harsh chemicals).
Requests made after the 07-day window.
6. Refund Method
Approved refunds will be processed via the original payment method or bank transfer. Please note that original shipping fees are non-refundable.
I’M THAT GUY - Wear with Confidence.
Customer Support:
Hotline: +61 448 127 857
Email:
Address:
